Daily lessons are the meat of every course or challenge in Fulfilled. 

The purpose of lessons 

• Move your clients closer to the end goal of your course, day by day
• Teach your clients something new or reinforce previous learnings 
• Direct clients towards completing an action oriented task that reinforces learning 

Where to start

• Use content you already have – such as slide decks or handouts for training and adapt it into self-learning, daily lessons.

Tips 

• Daily tasks should be action oriented, clear and achievable so that clients are able to complete them even if they’re busy
• Keep the lessons concise – remember, they’re being read on a phone  
• Break up long chunks of text with headings, bold text and bullet points  
• Use images, videos and questions for variety

Keep in mind…

A predictable structure for daily lessons makes them easier to craft, and helps clients to know what to expect each day. You might start with a one-sentence introduction, explain the concept/problem in a few sentences, then outline the day’s task, and end by explaining the intended learning outcome. 

Communities bring clients together around a course or challenge. 

The Purpose of Communities 

• Give your clients a way to participate in a shared experience 
• To keep your clients accountable and encouraged to reach their goals 
• For clients to learn from each other

Where to start

• Introduce yourself at the start of a challenge or periodically during a course and welcome each new client to the course by posting in the community 

Tips 

• Explain what the community is for and how to use it in a post early on in the course or challenge 
• In course lessons ask clients to post lesson-related comments, questions or assignments in the community feed 
• Be active in the community yourself – post, comment or like at least once per day 
• Share content like testimonials, client success stories, small wins etc to keep clients motivated 
• Create competitions and offer rewards 
• Post content that solicits a response like polls, questions, opinions and new teachings
• Assign particularly active community participants “moderator” duties 

Keep in mind…

Unlike other social platforms, the community feeds within the Fulfilled app are private and provide a safe space for your clients to share. Remind them of this if they are hesitant to participate. 

One-to-one chat allows clients to connect with you personally, adding value to the learning experience you’re offering with Fulfilled. 

The Purpose of Chat 

• Provide clients with personalised feedback
• Foster connection and build rapport with clients 
• Add value to your online offering while allowing you to manage your time 

Where to start 

• Add Q&As to your lessons and give personalised feedback on the answers. This will appear in the form of a personal chat message from you to the client. 

Tips 

• Manage client expectations and explain what the chat is for and how you will be using it early on in the courses or challenge
• Schedule a time to send “check-in” messages to clients on a regular basis 
• Manage your time by creating regular virtual “office hours” for client chats

Keep in mind… 

Courses in which you plan to spend time giving personalised feedback and input should command a higher price than an online digital course that doesn’t have a human being behind it. Emphasise the personalised component of your online offerings when marketing the courses.

Fulfilled’s automated email feature is the main way of communicating important information with clients who are new to your online offerings.

The Purpose of Automated Emails  

• To provide a smooth onboarding process for your clients that doesn’t require your input
• To help clients get into the habit of looking at the app regularly 

Where to start

• Clients will receive a Welcome & Onboarding instructions email after signing up for a course. Customise the template we’ve provided to give your welcome a personal touch!

Tips

• Schedule an email one day before the course to remind clients that it’s going to start. 

• Include the link to your personalised onboarding instructions in every email you send  (You’ll find the link in the app settings section of the dashboard)
• On Day 1 of your challenge or course, remind users in an email to check their app regularly to foster a habit (they will receive app notifications when a new lesson becomes available)  
• Conclude your courses and challenges with a personalised congratulations email in which you can let clients know about follow-up courses or services that can deepen their learning 

Keep in mind… 

Although Fulfilled provides templates that are fine to use without any editing, we always recommend personalising communication wherever possible so that your clients can get to know you and your coaching and training style.